✈️ SHIPPING & PROCESSING

Q: When Will My Order Ship?

A: Orders are usually processed within 2-3 business days after payment confirmation.

Once your order has been shipped, tracking information will be provided when available.

Q: How Long Does Shipping Take?

A: Shipping times vary depending on your location and shipping conditions.

Most orders are delivered within approximately 7-18 business days after shipment.

Delivery times may be affected by factors such as weather conditions, holidays, customs processing, and carrier delays.

📦 ORDERS & CANCELLATIONS

Q: How Do I Cancel My Order?

A: You may request an order cancellation before your order has been shipped.

Once an order has been shipped, it cannot be cancelled. However, you may contact our customer service team regarding return options after delivery.

🔄 RETURNS & REFUNDS

Q: What Is Your Return Policy?

A: We accept return requests within 14 days from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• You must provide your order number or proof of purchase.

• You must contact our customer service team before returning any product.

If your product arrives damaged, defective, or incorrect, please contact us with relevant details and photos so we can assist you.

Please do not send any items back without receiving return instructions from our customer service team.

💳 PAYMENT METHODS

Q: What Payment Methods Do You Accept?

A: We accept the following payment methods:

• Apple Pay

• Google Pay

• PayPal

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• JCB

• UnionPay

Available payment methods may vary depending on your location and will be displayed during checkout.

✉️ NEED ADDITIONAL HELP?

If you have any questions or need further assistance, please contact our customer service team:

Email: CSlvtong@163.com