We strive to ensure our customers have a positive shopping experience. If you experience any issues with your order or products, please contact our customer service team for assistance.

Return & Exchange Policy

Exchange Window

You may request a return or exchange within 14 days from the date of delivery.

Items must be unused, in original condition, and include original packaging when applicable.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is caused by:

• A defective product.

• A damaged item received during delivery.

• An error made by us.

Return Exclusions

Returns may not be accepted for:

• Products damaged due to improper use or handling.

• Products showing signs of use after delivery.

• Items returned without contacting our customer service team first.

Damaged or Defective Items

For damaged, defective, or incorrect products, please contact us and provide:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the problem.

Our team will review your request and provide assistance.

Refund Policy

If your purchase does not meet your expectations, you may request a refund under the following conditions:

• Customer Returns: Eligible returned items will be refunded after the returned product is received and inspected.

• Defective Products: Products that arrive damaged or defective may qualify for a refund or replacement.

• Non-Delivery: If your order has not arrived within the expected delivery timeframe, please contact us for assistance.

Refund Processing Time

Approved refunds are typically processed within 3-5 business days. The actual time for funds to appear in your account may vary depending on your payment provider.

How to Start a Return

Before returning any product, please contact our customer service team to receive return instructions.

Please do not send items back without prior confirmation, as returns sent to an incorrect address may not be processed.

Contact us:

Email: CSlvtong@163.com