RETURN POLICY

Return Policy

At zevnflow.com, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase or experience any issues with your order, please contact our customer service team for assistance.

Return Period

You may request a return within 14 days from the date of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The product should include original packaging and accessories when applicable.
You must provide your order number or proof of purchase.

Please contact us before sending any product back. Returns sent without prior approval may not be processed.

Non-Returnable Items

Returns may not be accepted for:

Products that have been used, damaged, or modified after delivery.
Items damaged due to improper handling or misuse.
Products returned without contacting customer service first.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The product received is defective.
The item was damaged during delivery.
The return is caused by an error on our part.

Return Process

To request a return:

Contact our customer service team with your order number and return reason.
Provide any necessary photos or information if the product has an issue.
Wait for return instructions from our team.
Send the product according to the provided instructions.

Once we receive and inspect the returned item, we will notify you about the return status.

Refunds

If your return is approved, the refund will be processed to your original payment method.

Please allow 3-5 business days for the refund to appear in your account. Processing times may vary depending on your payment provider.

Contact Us

For return requests or questions, please contact us:

Email: CSlvtong@163.com