RETURNS & REFUND POLICY
We want every customer to shop with confidence. If you need to return an item, please follow the instructions below.
30-Day Return Window
You may request a return or exchange within 30 days after delivery.
How to Start a Return
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Email CSlvtong@163.com with your order number and reason for return.
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Wait for return authorization and instructions before sending the parcel.
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Ship the authorized return to: Auctum GmbH / Returned.online
Finowfurter Ring 45
16244 Schorfheide
Germany.
Please do not send items without prior confirmation, as unauthorized returns may not be processed.
Packaging Requirements
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The item must be unused, in its original condition, and include all accessories, manuals, and free gifts supplied with the order.
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Use the original product packaging when available and place it inside a protective outer shipping carton.
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Remove or cover old shipping labels and include your order number or return authorization inside the parcel.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns, unwanted items, or an incorrectly selected size, color, or option.
If we confirm that the item is damaged, defective, incorrect, or the result of our error, we will provide or reimburse reasonable return shipping costs.
Please use a trackable shipping service and keep your receipt and tracking number until the return is completed. We do not charge a restocking fee.
Damaged, Defective, or Incorrect Items
Contact us with your order number, a description of the issue, and clear photos or video. We will review the request and provide the appropriate return, replacement, or refund instructions.
Refunds
After the returned item is received and inspected, approved refunds are generally processed within 3–5 business days to the original payment method. Your bank or payment provider may need additional time to post the funds.
Contact: CSlvtong@163.com